Support

We're here to help with Ancinere

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Contact Us

Have a question, found a bug, or need help with your watch diary? Email us at the address below and we'll get back to you as soon as possible.

Tap Copy, then paste the address into your email app

Frequently Asked Questions

How do I add a watch record?

Tap the "+" button in the center of the tab bar. Choose Photo Library, Camera, Custom entry, or TMDB Search — all four options create an equal record entry.

Where is my data stored?

All records are stored locally on your device. Ancinere does not sync to a cloud account. You can export a JSON backup from Profile → Export Backup at any time.

How do I back up or restore my records?

Go to the Profile tab and tap Export Backup to save a JSON file. To restore, tap Import Backup and select a previously exported file.

What is TMDB and why does the App use it?

TMDB (The Movie Database) is an optional metadata source. It is used only when you actively choose "TMDB Search" while adding a record, to help pre-fill a title and year. Ancinere does not provide a public movie browsing feed.

How do I enable App Lock?

Go to Profile → App Lock, turn on the switch, and set a passcode. Ancinere will require your passcode when reopening the App after it has been backgrounded.

I forgot my App Lock passcode. What can I do?

Your passcode is stored securely on your device and cannot be recovered by us. If you forget it, you may need to delete and reinstall the App, which will remove local data unless you have an exported backup.

Does Ancinere stream or download movies?

No. Ancinere is a personal watch diary for logging what you've watched. It does not play, stream, or download video content.

How do I delete my data?

Delete individual records from the detail screen, or remove all data by uninstalling the App from your device. Exported backup files on your device or cloud storage are managed by you separately.